Take a Breath

I think somewhere around here I mentioned that I’ve never been a technician.  But I’ve worked very closely with a lot of insanely talented technicians.  I’ve had front row seats to performances that would blow away any found on the big screen.  A professional technician engaged in what he does best, is better artwork than a finely designed, tuned and painted chopper, much less a best picture of the year.

Over the years I’ve had the privilege of observing a technician’s artwork in action.  One skill that continues to blow me away is a part of troubleshooting.  In particular, when a technician encounters a difficult problem.  He rechecks his diagnostic work to that point, making sure he followed prescribed methods to that point.  His brain is smoking and he doesn’t want to let go of the problem – like a dog who won’t let go of a bone.  But experience kicks in.  He puts the tools down and backs away from his work.  He gets a cup of coffee or something cold to drink and then takes a breath.  Maybe he thinks about his family, maybe he thinks about that chopper he is building or maybe it’s an upcoming hunting trip.  After a bit he goes back to his work and many times the answer he is looking for is right there.

The process of taking a breath is also a way of maintaining safety on the job site.  Often times technicians get hurt when they press on.

There are more aspects involved in excellent troubleshooting procedures, but the ability to step away, take a breath and clear your head is one of the best.

Photo by Stefan Koschminder on Flickr