How’s Your Company at Customer Service?

The following slide show comes to you by way of Comanche Marketing. While at first glance this quick, educational piece on customer service seems to be geared for your dispatchers or CSR’s, humor me for a moment and embed yourself into the program. The take-aways for you the technician will be most evident.

Matt Michel brings up an excellent point in reference to making the statement “I don’t know.” He says it’s okay to say “I don’t know”, as long as it is followed by ” but I’ll find out.”

The ability to take care of customer concerns in a professional and caring manner is the mark of an excellent company. Keep this in mind when evaluating prospective employers or taking a closer look at the company that you work for.