Customer Service

Hey Dave, isn’t a lot of what you teach here to get us to give better customer service?

Great question.  To explain, check this out.  Lets say you have a beat up, bucket of rusted pieces-parts car.  You want that car to run like a lean, mean street machine.  Someone tells you to paint it.  So you paint it, rust and all.  But it doesn’t run any better.

Painting the car is like someone sending you to customer service training or watching a customer service training DVD or reading a book – when you’ve got other parts of your game in need.

At The Technician Shop, we want you to be right with you…the whole you.  When your game is on; when you are working your educational plan, when your relationships with others produce support, when your image is clean and smart, when you are developing skills, when you’re a resource to others no matter you’re low man in seniority, when your family feels good about your work, when you have excellent dialog with your manager – when you have all this going on, you’ll be right there with customer service.  Heck you might not even need a customer service class.

When your game is on, customers will ask for you, they’ll wait for you.  Your coworkers will want to work with you.  You’ll be a go-to person for your company.  You’ll be known in your community, your town, your industry.  When your game is on, that cherry paint job will be covering a lean, mean street machine.