Spine & Disc Animation
This video is one minute and forty-three seconds long. It provides clear illustration of the anatomy surrounding the spine and discs. If you’ve been working in the trades for a few years there’s a fair chance you have back and knee pain. It’s always helpful to get a visual of what’s going on inside of your body. Below is a link to a site that is loaded with illustrations of anatomy and many different medical procedures.
Vaccinations
Did you ever wonder if your kids were getting all of the vaccinations that they need? Maybe you just left that in their doctor’s hands. But what happens when you change doctors? Are records transferred? And if they are, are they accurate? Your kids are too important. You should know about vaccinations and keep a record yourself.
What about you? Are you updated on your own vaccinations?
After you’ve looked into this vaccination matter with your own family and self, why not think about passing this information on to your customers and coworkers?
Really cool site with all the information you need to get started.
Send a Message
In keeping step with yesterday’s idea about providing your customers with valuable information…
Send an electronic greeting card that conveys you care about their health and safety. A quick scroll through the pages here will give you a truck load of ideas.
Are you familiar with the term MRSA? It’s a term you might have heard on TV or maybe saw in a newspaper headline. I would bet the vast majority of people – like your customers, do not know exactly what it is. Send them a MRSA awareness greeting card. The cool thing about this is the card is brief and can be read in ten seconds. If your customer is aware of MRSA she hasn’t spent a lot of time on your communication. And it will register in the back of her mind that you care. If she isn’t aware of MRSA, there is a link in the card that will take her directly to the CDC (Centers for Disease Control and Prevention).
Why provide information like this to your customers?
When you provide information you are in practice with the gift of giving. It feels great to give. You should do it because you care about others. A benefit to your gesture will be that you are becoming more valuable to both your customer and your employer.
Swine Flu or H1N1
Do you perform service calls in buildings? Or do you have residential customers who work in buildings? We are going to transport to a Facilities.net, a Web site that has excellent swine flu information. Go here.
Here is a link to Flu.gov, a governmental Web site with great info. Go here.
Here’s the deal, you can read up and inform yourself about swine flu. It’s good to be in the know about such things. But it is GREAT when you place other people in the know…like your customers.
Instead of just handing out your business card when you’ve completed a call, jot down a Web site (like one of the above), on your business card and when you hand the card to your customer, let him know about the info.
Ok, let’s play make believe for a minute. Pretend that at the start of every day you are given one thousand dollars in one hundred dollar bills. It is your job to pass the bills out to your customers. After a couple of really positive reactions to your kind deeds, you begin to look forward to passing out more. And, you can hardly wait for the next day’s allotment of cash.
To a degree, this is how you’ll feel when you begin to pass out valuable information like links to swine flu info to your customers. And, you’ll notice yourself looking for other tidbits of value that you can pass out.
Because you do not want to let a good deed go unnoticed, make sure you give your manager a sample of whatever you’re passing out.
Take a Breath
I think somewhere around here I mentioned that I’ve never been a technician. But I’ve worked very closely with a lot of insanely talented technicians. I’ve had front row seats to performances that would blow away any found on the big screen. A professional technician engaged in what he does best, is better artwork than a finely designed, tuned and painted chopper, much less a best picture of the year.
Over the years I’ve had the privilege of observing a technician’s artwork in action. One skill that continues to blow me away is a part of troubleshooting. In particular, when a technician encounters a difficult problem. He rechecks his diagnostic work to that point, making sure he followed prescribed methods to that point. His brain is smoking and he doesn’t want to let go of the problem – like a dog who won’t let go of a bone. But experience kicks in. He puts the tools down and backs away from his work. He gets a cup of coffee or something cold to drink and then takes a breath. Maybe he thinks about his family, maybe he thinks about that chopper he is building or maybe it’s an upcoming hunting trip. After a bit he goes back to his work and many times the answer he is looking for is right there.
The process of taking a breath is also a way of maintaining safety on the job site. Often times technicians get hurt when they press on.
There are more aspects involved in excellent troubleshooting procedures, but the ability to step away, take a breath and clear your head is one of the best.
Photo by Stefan Koschminder on Flickr
