Call the Office
How many service meetings have you been at where the manager talks about communications? You know, “Bob, call the office when you are done on that service call.” Or, “Bob, let Sue know when you are going to lunch.”
There are a few different ways to look at this.
You got Sue’s back – Sue is the dispatcher. She fields customer calls and coordinates technicians for service. You know the pressure Sue is under and you keep in frequent touch to help her out.
That’s what you’re supposed to do – You follow company guidelines.
That’s what a professional does – It makes good business sense. It’s the right thing to do. You understand the concept of two-way streets. There are many times when you need a day off, a new tool or a certain seminar. The manager always helps you out when he can.
If they want me they can call me – You do pretty much what you want. I got a job to do, I don’t have time to worry about anything else.
Yeah, yeah, yeah – The boss will back off and not hassle me for a couple of months. I’ll call in when I think about it.
Good communications speak to how much you care about your company, your coworkers and your self. If you don’t care, why should others care about you?
