Vaccinations
Did you ever wonder if your kids were getting all of the vaccinations that they need? Maybe you just left that in their doctor’s hands. But what happens when you change doctors? Are records transferred? And if they are, are they accurate? Your kids are too important. You should know about vaccinations and keep a record yourself.
What about you? Are you updated on your own vaccinations?
After you’ve looked into this vaccination matter with your own family and self, why not think about passing this information on to your customers and coworkers?
Really cool site with all the information you need to get started.
Send a Message
In keeping step with yesterday’s idea about providing your customers with valuable information…
Send an electronic greeting card that conveys you care about their health and safety. A quick scroll through the pages here will give you a truck load of ideas.
Are you familiar with the term MRSA? It’s a term you might have heard on TV or maybe saw in a newspaper headline. I would bet the vast majority of people – like your customers, do not know exactly what it is. Send them a MRSA awareness greeting card. The cool thing about this is the card is brief and can be read in ten seconds. If your customer is aware of MRSA she hasn’t spent a lot of time on your communication. And it will register in the back of her mind that you care. If she isn’t aware of MRSA, there is a link in the card that will take her directly to the CDC (Centers for Disease Control and Prevention).
Why provide information like this to your customers?
When you provide information you are in practice with the gift of giving. It feels great to give. You should do it because you care about others. A benefit to your gesture will be that you are becoming more valuable to both your customer and your employer.
How’s Your Company at Customer Service?
The following slide show comes to you by way of Comanche Marketing. While at first glance this quick, educational piece on customer service seems to be geared for your dispatchers or CSR’s, humor me for a moment and embed yourself into the program. The take-aways for you the technician will be most evident.
Matt Michel brings up an excellent point in reference to making the statement “I don’t know.” He says it’s okay to say “I don’t know”, as long as it is followed by ” but I’ll find out.”
The ability to take care of customer concerns in a professional and caring manner is the mark of an excellent company. Keep this in mind when evaluating prospective employers or taking a closer look at the company that you work for.
Women Desire Trade Professionals
To find out more about why women desire trade professionals over bankers, visit Matt Michel’s Comanche Marketing today.
Photo by Miroslav Georgijevic on Flickr
A Little Attention
To follow up our column yesterday on follow up and leaving a positive impression on folks, we’ll visit Mary Moss at her job in Chandler, Arizona. There are two important lessons to learn from Mary. One, there is pride, dignity and importance in all types of work. Two, one can pay a little attention and receive a lot of attention back.
Your work – It’s not so much the job, it’s what you put into it. We all travel a road. And on this road, we travel by different vehicles. Some are content to drive the same vehicle for a very long time. They maintain and put tender loving care into their vehicle. They are most proud of it. Others work their way from vehicle to vehicle. With each vehicle they find a little something more that they like about it than the last one. But they take care of each vehicle like it’s the last one they’ll ever have. This is how you should view each job that you have.
A little attention – Think about Mary at work. How much time do you think she has to pay attention to each of her customers? Not much, right? How then, can so many people remember and appreciate her efforts? You know the answer. Mary is real. She truly cares about people and how they are doing. She can convey this sense to people within a minute or two.
If Mary can do this in so little amount of time, what do you suppose you can do when you are in a customer’s home or place of business for over a half hour? You know. Be real. Care. Show it. Have fun. The goal is not to receive attention. But you will.
