A Little Attention

To follow up our column yesterday on follow up and leaving a positive impression on folks, we’ll visit Mary Moss at her job in Chandler, Arizona. There are two important lessons to learn from Mary. One, there is pride, dignity and importance in all types of work. Two, one can pay a little attention and receive a lot of attention back.

Your work – It’s not so much the job, it’s what you put into it. We all travel a road. And on this road, we travel by different vehicles. Some are content to drive the same vehicle for a very long time. They maintain and put tender loving care into their vehicle. They are most proud of it. Others work their way from vehicle to vehicle. With each vehicle they find a little something more that they like about it than the last one. But they take care of each vehicle like it’s the last one they’ll ever have. This is how you should view each job that you have.

A little attention – Think about Mary at work. How much time do you think she has to pay attention to each of her customers? Not much, right? How then, can so many people remember and appreciate her efforts? You know the answer. Mary is real. She truly cares about people and how they are doing. She can convey this sense to people within a minute or two.

If Mary can do this in so little amount of time, what do you suppose you can do when you are in a customer’s home or place of business for over a half hour? You know. Be real. Care. Show it. Have fun. The goal is not to receive attention. But you will.